Eunoia Cosmetics

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What is our return policy?

We are so happy to have you shopping with us. While we pour love into every single product we create, we know sometimes the perfect match doesn’t happen. We offer 100% satisfaction guaranteed, or your money back. So if you buy a product and it wasn’t exactly the right fit, you can return for a full refund. Only unopened and unused products can be returned. We accept returns 15 days after you have received the product. Please view our Return policy here

Please email shop@eunoiacosmetics.co.za to submit a return request.

What if your products were damaged during shipping?

Please email shop@eunoiacosmetics.co.za.

How do I track my order?

We know you are excited to receive your goodies! Each order is hand-packed with love! We ship all orders within 3-4 day after your order is placed. You will receive an email confirmation with the tracking details. If you cannot find your shipping confirmation email, double check your spam account, just in case.

*Covid-19 has delayed some shipping, so please be patient*

What are your delivery options?

Free shipping in South Africa for orders over R800, for all other orders normal shipping cost is R80 per package. The estimated delivery time will be between 2-7 working days, depending on the delivery address.

What if a product is out of stock?

Please send an email to shop@eunoiacosmetics.co.za

We will notify you when the products are back in stock.

You can also join our email list and follow us on Facebook & Instagram where we announce restock items.

How do I know if the colour is right for me?

You came to the right place! We have the perfect foundation match product. Find your perfect colour. You can pick 4 colour testers to try at home. You will receive a discount code for a full bottle of foundation and free delivery for your full product. Once you have matched your perfect colour, email the colour code and we will deliver a full size foundation. Please contact our friendly consultant if you need help with deciding on the correct shades, email a photo to: shop@eunoiacosmetics.co.za

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